This agreement describes the terms and conditions for purchasing services from GetOnNet.
GetOnNet is hereinafter referred to as the «Provider.» The customer is the business placing the order and is hereinafter referred to as the «Customer.»
The stated price for the product, work, and services in the offer is the total price the Customer shall pay. Additional costs for third-party solutions shall be paid by the Customer unless otherwise agreed. This includes the purchase of third-party licenses that the Provider, GetOnNet, must pay for on behalf of the Customer. For such specific third-party licenses that are not part of standard deliveries, an additional 30% will be added to the license cost, as well as an annual administration fee of NOK 1,200 excluding VAT. For hosting and service agreements, the Provider shall specify which third-party solutions will be invoiced in addition to the agreed price.
The agreement is binding for both parties once the Customer has submitted an order to the Provider or has accepted the Provider’s offer in writing. Email confirmation is sufficient. All services are continuous and time-limited with a minimum contract period of 3 months unless otherwise agreed. The service will be automatically renewed for a new contract period and under otherwise applicable terms until cancellation is confirmed. Ongoing agreements must be canceled one calendar month before the next 3-month interval.
However, the agreement is not binding if there has been a typographical or input error in the Provider’s offer in the online store or in the Customer’s order, and the other party realized or should have realized that such an error existed.
The Provider may require payment for the product/service from the time the service is available to the Customer (e.g., a waiting page ready for Customer content input). The payment deadline is specified on the invoice and is a minimum of 14 days from receipt. The Provider may require advance payment for services and products.
If the Customer has ordered service, hosting, or maintenance agreements from GetOnNet, these will start once the solution is ready for Customer testing.
If no such agreements are ordered but delivery is delayed due to the Customer’s failure to respond or provide content, a server rental fee of NOK 590 excluding VAT per month will begin 14 days after the last email from the Provider. This will be invoiced quarterly.
If the Customer does not respond or provide agreed content, causing delays, the final part of the invoice may be sent by the Provider 14 days after the last email. The Provider is obligated to complete the solution, but the agreed delivery time will no longer apply.
For projects under NOK 30,000, the full amount must be invoiced and paid before production starts.
For projects between NOK 30,000 and NOK 99,999 excluding VAT, 50% is invoiced upon agreement, and the remaining 50% is invoiced once the first draft is available online.
For projects equal to or exceeding NOK 100,000 excluding VAT, 50% is invoiced upon agreement, 30% when the product is 80% complete, and the remaining 20% when the first draft is available online for testing and content work.
Delivery is considered complete when the Customer, or their representative, has access to the product or service through a browser.
Any changes to the delivery must be agreed upon in writing between the parties.
A delivery is considered complete when the agreed product or service (first draft) has been handed over to the Customer. Revisions or new requests do not justify payment delays.
Any publishing of the delivered product is considered an acceptance of the delivery.
All changes beyond the original offer are billed at NOK 1,390 excluding VAT per hour commenced.
If the Provider fails to deliver the product or service according to the agreement, and this is not due to the Customer or circumstances on their side, the Customer may withhold parts of the payment until delivery occurs. This must be reported to the Provider in writing.
In case of cancellation of an accepted offer, 30–100% of the total agreement amount will be invoiced based on the work completed. Pre-production is considered a major part of all deliveries and typically begins simultaneously with or shortly after agreement confirmation. Pre-production includes, but is not limited to, internal startup meetings, resource planning, solution testing, production plan development, etc.
If cancellation occurs less than 20 days before the start of production, the Provider reserves the right to invoice a minimum of 50% of the total agreement amount and all non-refundable incurred costs (e.g., hired personnel, special orders).
If cancellation occurs less than 3 days before production starts, the full amount will be invoiced.
If the Customer wishes to extend the production period, this must be approved by the Provider. Costs for any purchased third-party solutions will be charged to the Customer.
If the Customer does not pay according to the agreement, the Provider may charge interest according to the Late Payment Interest Act. After notice, unpaid claims may be sent to debt collection, and the Customer may be liable for collection fees under the Norwegian Debt Collection Act.
The agreement shall specify how many design or solution changes the Customer may request.
Any additional changes or service orders will be billed at NOK 1,100 excluding VAT per hour.
The offer is a fixed price. Time and resources specified in the offer are estimates and may deviate from actual use. New versions or significant deviations due to Customer changes or external factors will be billed per hour. Significant overtime caused by such deviations will be billed according to government rates.
In case of breach of these terms, the Provider may at any time withdraw their delivery at the Customer’s cost and risk.
The Customer is solely responsible for failures in DNS, hosting, or other parts of the delivery caused by power outages, internet disruptions, critical infrastructure issues, or other circumstances not under the Provider’s control.
The Customer must submit a complaint within a reasonable time, no later than 14 days after delivery. The Provider will strive to resolve any issues to the Customer’s satisfaction. All complaints must be justified based on the agreement.
Filing a complaint does not entitle the Customer to postpone payment.
If execution of the agreement is wholly or partially prevented, or significantly complicated due to circumstances beyond either party’s control, obligations are suspended for the duration of the event. Such circumstances include, but are not limited to, strikes, lockouts, telecom line failures, power outages, natural disasters (lightning, earthquakes, floods), acts of war, terrorism, and any event deemed force majeure.
Parties will attempt to resolve disputes amicably. Disputes arising from this agreement shall be resolved by the regular courts, with Nedre Telemark District Court as the legal venue. All legal matters shall be governed by Norwegian law.
This agreement outlines the general terms and conditions for subscription services from GetOnNet. Any special terms shall be agreed in writing at the time of ordering.
GetOnNet is hereinafter referred to as the «Provider.» The Customer is the business placing the order and is hereinafter referred to as the «Customer.»
The stated price for services and goods is the total amount the Customer shall pay unless otherwise agreed in writing. The price includes all taxes and charges. The Provider reserves the right to adjust prices once a year based on changes in cost levels, public charges, or other relevant factors. The Customer will be notified in writing at least 30 days before a price change takes effect.
The agreement is binding for both parties once the Customer has submitted an order or accepted an offer from the Provider in writing. Email confirmation is sufficient. All services are continuous and indefinite, with a minimum agreement period of 3 months unless otherwise agreed. The service is automatically renewed under the same conditions unless a cancellation is confirmed.
The agreement is not binding in the case of typographical or input errors in the Provider’s or Customer’s order if the other party realized or should have realized the error.
The Provider may require payment from the time the service is made available to the Customer. The invoice’s due date is at least 10 days from receipt. The Provider may require advance payment.
All services are invoiced for a minimum of 3 months unless otherwise agreed. In case of late payment, reminders will be issued with fees and interest in accordance with current legislation.
Delivery is considered complete when the Customer or their representative has access to the product or service for use.
Any changes to delivery must be agreed in writing between the parties.
If the Provider fails to deliver as agreed and this is not due to the Customer or their actions, the Customer may withhold part of the payment until delivery is completed. This must be reported in writing to the Provider.
The Customer may claim compensation for direct losses due to delays, limited to twice the agreement’s value. The Provider is not liable for indirect losses.
Cancellations must be sent in writing via email to kundeservice@getonnet.no. The cancellation is not considered registered until the Customer receives written confirmation of receipt and processing. Services will continue for the current agreement period. Notice of cancellation must be received at least 30 days before the end of the current term. The Customer is obligated to pay for services not canceled within the deadline. Registered cancellation does not relieve the Customer of payment for the remaining term, and no refunds will be made for paid periods.
In the event of non-payment, interest may be charged in accordance with the Late Payment Interest Act. After notice, unpaid claims may be sent to collection, and the Customer may be liable for debt collection fees.
If execution of the agreement is hindered or significantly affected by circumstances beyond either party’s control, obligations are suspended as long as the situation lasts. This includes strikes, lockouts, telecom line issues, power outages, natural events (lightning, earthquakes, floods), acts of war, terrorism, or any condition deemed force majeure.
Parties shall attempt to resolve disputes amicably. Disputes will be handled by regular courts, with Nedre Telemark District Court or alternatively Nome Conciliation Board as the legal venue. All legal matters shall be governed by Norwegian law.
